Account & payments
Refunds and problems with a purchase
The short answer
Songs you keep are final and non-refundable except where a refund is required by law. Your song still includes three Make it right changes for the lyrics or pronunciation. Contact us if a payment or delivery has gone wrong.
On this page
- A word or a name needs fixing
Open the song and choose Make it right. Each included change makes two new recordings with your original as the guide, and the original stays.
Fix the lyrics or pronunciation- You paid but can't get to the song
Please don't buy it again. Send us your account email, the song title and the payment confirmation so we can check.
Find a missing song- A charge or another problem
Tell us what happened, the song title and roughly when you paid. Never include your password, full card number or security code.
Contact us- The full refund policy
The Payments section of our Terms of Use explains the full policy. Nothing here limits rights you have under the law.
Read the refund policy
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