Account & payments
What to do if you paid but the song is missing
The short answer
Please don't pay again for the same song. Sign in to the account you used to make it, open Your songs and refresh once. If it's still missing, contact us with the payment confirmation.
On this page
Check the account
Use the same email or Google account you used to make the song. The email on your payment can be different from your PsalmGift account email.
Open Your songs
Open Your songs and refresh once. If the song is under Kept songs but its download says Preparing download…, your purchase went through and the file is almost ready.
Open your songsCheck the delivery email
Look in your inbox and in spam or junk. The download link in that email is another way to get the MP3.
Use your download linkSend us the confirmation
If it's still missing, send your account email, the song or their name, roughly when you paid and the payment confirmation. Include the payment email if it's different, and tell us if you were charged twice.
Get your song back
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