Write to us

A question about your song, a payment or your account? Send us a note and we'll reply to the email you give. We usually reply within a few hours, often much sooner.

Send a message

Or email us at hello@psalmgift.com

Before you write

It may already be answered

What should I include?

The email on your PsalmGift account, the song's title or their name, and what happened. For a payment, roughly when you paid. Never send your password or card details.

I paid, but I can't find my song.

Please don't pay again. Sign in with the account you used and open Your songs, and look for our download email in spam or junk too. If it's still missing, write to us with the payment confirmation.

A name or a line is sung wrong.

Every song you keep includes three Make it right changes. Open the song and choose Make it right to change the words or a name's spelling, and you'll get two new recordings to choose from.

My song won't download.

Open the page in Safari or Chrome rather than an app's built-in browser, and check your Downloads folder. The link in your delivery email works too.

Can I get a refund?

Songs you keep are final and non-refundable except where a refund is required by law. If something went wrong on our side, such as a payment for a song you didn't receive, write to us and we'll put it right.