Songs & downloads
What to do if your song won't download
The short answer
If a download doesn't start, use your usual browser, check that the song is ready and try again. A missing file on your phone never means you need to buy the song again.
On this page
Check the song is ready
Open Your songs and choose the song under Kept songs. If it says Preparing download…, wait for it to finish.
Check your downloads
Look in your browser's downloads list and your Downloads folder. If the file is already there, open it instead of downloading again.
Try your main browser
Open PsalmGift in Safari, Chrome or your usual browser rather than an email or social app's built-in browser. Check your connection and free storage, then try again.
Send us the error
If it still fails, contact us with your account email, the song title, your device and browser and the error shown. Please don't buy the song again.
Contact us
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