Hearing & keeping your song
What if my versions aren't ready or won't play?
The short answer
Check the progress on the song's preview page first. If the music is still being made, come back to that same page later. If something failed, or a ready version won't play, use the matching advice below.
On this page
The music is still being made
The two versions can finish at different times, and the page updates on its own. You can close it and come back from In progress in Your songs. There's no need to start another song to check.
A failure message appears
Read the message and use any retry option it offers. A preview marked as failed doesn't count toward your daily allowance. If the same failure comes back, contact us with the song title and the message.
It's ready, but there's no sound
Press play, turn up the volume and check whether the sound is going to Bluetooth headphones or a speaker. Check your internet connection. If you opened the page inside a social app, open it in Safari or Chrome.
The preview has expired
Check the countdown or the expiry message. A song you've kept is still under Kept songs. For an expired preview you didn't keep, contact us to ask whether it can be recovered.
How long previews lastIt still won't work
Send us your account email, the song title, the status or error shown, and your device and browser. You don't need to start more songs to report a stuck one.
Contact us
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