Gift pages & QR cards
What if they can't open or hear the gift?
The short answer
First check that you sent the gift page's own link. A link to Your songs, the editor or a preview won't open the gift for anyone else.
On this page
It asks them to log in
An address from Your songs, the editor or a preview isn't the gift link. Choose QR card under Give it on the song's page, copy the Gift page link and send that instead.
Find the gift linkThey see an old message or photos
Open the gift page editor, save again and wait until it's done. Then open the gift link again. A preview or a draft doesn't update the gift.
It opens, but there's no sound
Tap play, and check the volume, the internet connection and any Bluetooth speaker or headphones. Try Safari or Chrome if it opened inside a social app.
The QR card won't scan
Use a clear, uncropped print with space around the code. Try the gift link itself. If the link works, check how the card was printed and scanned.
Check your QR cardIt still doesn't work
Send us the song title, the gift link, what happened or the error, and their device and browser. Never send your password.
Contact us
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